IT Setup and Help
For any information technology needs, please submit your request to the UADA ITS help desk. Create a support ticket online or contact the UADA ITS help desk directly at tickets@uada.edu or 479 575-3420.
Visit the UADA ITS Knowledge Base to access forms, policies, and other information (must be signed into your UADA account).
Accessing Workday
Accessing Workday for the first time may require a few additional steps. First, navigate to workday.uada.edu to attempt to login with your UADA credentials if possible.
If not, contact the helpdesk for assistance.
New Computer Purchases
All computers and major peripherals must be purchased by UADA ITS. Visit the Computer Ordering service for more information and to submit a purchase request.
Note: that computers, tablets, and other significant hardware cannot be purchased with a P-Card.
Software Purchases
The UA-Fayetteville ITS group offers free licenses for many types of software. For word processing and other basic software, access is extended to all faculty, whereas for certain specialty software, you must request approval. Visit the UA-Fayetteville IT Software page for a list of licensed software and request links.
UADA ITS also provides access to software products. Visit the UADA approved software and purchase request form to learn more (must be signed in to your UADA account).
Software not offered directly by UA-Fayetteville or UADA ITS, including online subscriptions and annual renewals, must be approved through UADA ITS before purchase. Please access the UADA Division approved software and purchase request form for more information.
Software purchases cannot be made using a U of A P-card. All UADA software acquisitions must be routed through the UADA ITS department for review by legal, contractual, and security teams. The UADA ITS team will manage this process and workflow for all software purchases.
Installation of software and hardware (e.g., printers, analytical tools, programming packages, etc. ) on UADA computers requires an administrative password, and is typically handled by the UADA ITS Help Desk. Search your UADA computer for the UADA Company Portal and Admin By Request. If connected to the UADA domain, these tools should be installed. These two tools allow users to install and update their own software, while also allowing a user to elevate their privileges to Administrator.
Activate UARK Email Address
In order to activate UARK email address, follow the steps below. Please note: a University of Arkansas ID number is required to activate your UARK email.
- Start here: Get Started | IT Services | University of Arkansas (uark.edu)
- UARK requires a Legacy Student ID to create a new @uark.edu email account.
- You can find this on your UARK ID Card or by logging in to Workday
- Navigate to:
- View Profile > Actions > Personal Data > View My ID Information > Other IDs > Legacy Student ID
- If there are additional UARK-related onboarding questions, please refer to this site: